The customer service portal is the emerging trend for B2B and SaaS businesses. Everyone has started to get on the bandwagon to integrate customer self-service portals into their business. So that merchants and customers both have access and a dashboard to manage their platform.
A customer self-service portal is made to give customers a hassle-free experience where they can access their portal so that they can manage the information and subscriptions easily.
For eCommerce and subscription businesses, a subscription management platform provides a customer self-service portal to maximize customer satisfaction. Also, bring customers the feature of a self-service portal.
How does Self-service prototypal help eCommerce platforms?
eCommerce businesses and companies are increasing day by day. The number of consumers is increasing as well however the preferences of the customers have changed a lot over time. Now, customers do not want to wait for hours to get their problems saved. Rather they are more inclined towards the feature where they have a platform to access by themselves.
for this concern of the companies, the business has started to facilitate their customers with a self-service portal. With the help of the portal, they are managed to view their subscriptions and manage them seamlessly.
For an instance, if they have to buy a product t and add their information for the checkout process. They can access their platform to add, edit, modify, or delete the details. The consumer or buyer will simply have to access their customer portal and it will all be done without any hassle.
If we talk from the merchant perspective, the main authority among the customers and merchants’ foes to the business owners. Self-service portals are not only limited to customers but merchants also.
Merchants have the portal provided by the subscription management platform that is known as the manager portal. Manager portal cannot only manage their portal but they can also manage the portal of their customers from their back end.
Invoicing and billing for Businesses
The primary benefits provided by fintech and subscription management platforms are automated invoicing and billing. Certain actions are taken under the umbrella of the presentation of automated invoicing and billing to keep customers and merchants away from the hassle of manual labour.
Customers can access their automated generated invoices for product or service subscriptions via a self-service payment portal. Merchants can specify the billing timeline or timebox within which invoices must be generated at each interval. Customers will be able to access their invoices via the self-service payment portal, which merchants will grant them access to.
Customers and merchants benefit from automated invoices and the ability to access them by eliminating the hassle of manual invoices and the errors that they are prone to. The invoices will be easier to see and understand.
The invoice tracking feature of a self-service payment portal for merchants would help to see the history of customers regarding whether invoices are viewed, downloaded, played, or otherwise of the mentioned tracking parts.
Managing Accounts through Self Service Portal
Customers in subscription-based models have different plans and options based on the features. Apart from this, some users start their subscriptions in the mid of the month or on some odd dates – the role of proration plays a major role here.
In the case of overcharging, a self-service payment portal allows you to enable proration by creating disputes or generating tickets for customer support.
You can manage the novices and billing accordingly if you want to downgrade (change the plan to a lower-priced tier) or upgrade the subscription plan.
A self-service payment portal is designed to assist clients and merchants in all aspects of the payment and cash processes.
Benefits of customer self-service portal
Automation from start to finish: Automation is the king feature. With automation, all payment processes will be automated, saving you time on time-consuming tasks. With automation, you can take your company to new heights.
Time and cost optimization: When businesses integrate third-party integrations and other features into a single system, the cost-effectiveness increases significantly. You do not need to spend a lot of money on each platform separately; rather, one platform serves all of your needs. Furthermore, instead of switching between tabs or windows, you can stay on one platform and let automation handle your business.
Customer empowerment: Customer empowerment conveys your company’s value to customers. Allowing your customers to manage their plans, bills, and payments empowers them. Also makes them a part of the product or service they are using.
Better UX and CX: Offering a self-service payment portal to users fosters trust while also improving customer and user experience.
Install a subscription management platform to have a customer self-service portal integrated into your system to boost customer satisfaction and give them a seamless experience.
